Privacy Policy
1 About this policy
Skin Snatched (we, us, or our) explains in this Privacy Policy how we collect, use, and disclose personal information when you visit https://www.skinsnatched.com, create an account, purchase products or eGift cards, request or receive skincare services, book a consultation, or contact us. Personal information means information that identifies you or can reasonably be linked to you.
The business responsible for this information is [insert the legal entity name operating as Skin Snatched]. Our contact information appears at the end of this policy.
2 Information you provide
Contact and account information. We collect information you provide, such as your first and last name, email address, telephone number, and account credentials. Our contact form collects your name, email address, and message. Our email signup collects your email address.
Orders and appointments. When you make a purchase or arrange an appointment, we may collect billing and shipping details, order contents, transaction details, appointment preferences, and communications about your request. Payment information is processed through our payment service providers.
eGift cards. If you purchase a gift card for someone else, we may collect recipient information and a gift message where requested in the purchase process. Please provide another person’s information only when you are authorized to do so.
Messages and consultations. We collect information you choose to share through email, telephone, the contact form, website chat, or a virtual consultation. This may include skincare concerns and preferences. Please avoid sending sensitive health information through ordinary website forms or chat.
3 Information collected automatically
Our website and its providers may collect your IP address, browser and device information, approximate location derived from your IP address, referral source, pages visited, interactions, and timestamps. Cookies and similar technologies support website functions and advertising. We also receive information from providers that help process orders, appointments, messages, and advertising activity.
4 How we use information
We use personal information to operate accounts; fulfill orders and gift cards; arrange consultations and services; respond to inquiries; send order and appointment communications; send promotional email in accordance with applicable law; measure website and advertising performance; personalize advertising; detect fraud; maintain security; and meet legal, accounting, and dispute resolution obligations. Where the law requires consent for a particular use, we obtain that consent.
5 Cookies and Meta Pixel
Our website uses Wix, which uses cookies and similar technologies for functions such as security, member authentication, and website operation. Additional cookies may be used by our business features and integrations.
We use Meta Pixel to measure advertising results and support audience targeting on Meta services, including Facebook and Instagram. Depending on its configuration and your privacy choices, the Pixel may send Meta information such as your IP address, browser information, cookie identifiers, the pages you visit, and actions such as viewing a product, adding an item to a cart, or making a purchase. Meta may link this information with other information it holds about you and use it under its own privacy policy.
You can manage cookies through your browser settings, although disabling essential cookies may affect website functions. You can also manage advertising preferences through Meta’s account settings.
For further information, see Wix’s privacy policy at https://www.wix.com/about/privacy and Meta’s privacy policy at https://www.facebook.com/privacy/policy/.
6 How we disclose information
Service providers. We disclose information as needed to providers that support website hosting, accounts, store and booking functions, chat, payments, email, fulfillment, accounting, and other business operations. Our website platform is Wix, and we use Zoom for virtual consultations. Payment and other providers may also process information under their own privacy notices.
Advertising. We disclose online identifiers and website activity to Meta through Meta Pixel for the advertising purposes described above. Under some privacy laws, advertising disclosures may be considered a sale or sharing of personal information, even without a monetary payment. Any applicable rights are described below.
Other disclosures. We may disclose information when required by law or legal process; to protect rights, safety, or security; in connection with a proposed or completed merger, sale, or transfer of the business, subject to applicable law; or at your direction.
7 Virtual consultations and other services
Virtual consultations use Zoom. During a session, Zoom may process information such as your display name, contact details, device information, audio, video, and messages, depending on your participation and session settings. See https://www.zoom.com/en/trust/privacy/privacy-statement/.
Third-party websites and social media services have their own privacy practices. This policy covers Skin Snatched’s practices and does not control those services.
8 Email preferences
You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. We may continue sending communications needed to fulfill an order, manage an appointment, respond to you, or administer your account.
9 Retention and security
We retain personal information for the purposes described in this policy, considering the type of information, the duration of our relationship with you, applicable recordkeeping requirements, and the need to resolve disputes or prevent fraud.
We use reasonable administrative, technical, and physical safeguards appropriate to the personal information we handle. No method of transmission or storage can guarantee absolute security.
10 Your requests and privacy rights
You can contact us to request access to, correction of, or deletion of your personal information, or to ask about our privacy practices. Depending on your location and whether the relevant law applies to our business, you may have additional rights to obtain a copy of your information; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive information; or appeal a decision about your request.
Send requests to lisa@skinsnatched.com or call 1-800-372-7089. We may need to verify your identity or an authorized agent’s authority before fulfilling some requests. We respond within the time required by applicable law. Some information may be retained where a legal exception applies. We will not discriminate against you for exercising rights protected by applicable law.
11 Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
12 Processing locations
Skin Snatched operates in the United States. Our service providers may process information in the United States and other countries, where privacy laws may differ from those in your location. Where applicable law requires protections for international transfers, we use the required protections.
13 Updates to this policy
We may update this policy to reflect changes to our practices or legal requirements. We will post the updated policy with a revised effective date and provide additional notice or obtain consent when required by law.
14 Contact us
Skin Snatched
Attention Privacy Requests
Email: lisa@skinsnatched.com
Telephone: 1-800-372-7089
Mail: 3128 M. Street, NW, 2nd Floor, Washington, DC 20009